Aviation is one of the industries least tolerant of downtimes. Accordingly, customer service with shortest delivery times is one of EME’s top priorities. Our dedicated customer support specialists offer 24/7 AOG support for each product. Spare parts are supplied through both in-house and partner distribution channels to ensure the availability of critical items at tight service levels.

We understand that in the aviation industry downtimes are of even greater significance than in most other sectors, as they affect not only the productivity of your assets but the satisfaction of your impatient passengers as well. Both our on-time and on-quality delivery capabilities are at virtually 100%. To keep our customers’ AOG times at a minimum, our service level agreements specify guaranteed delivery times. On-site stock inventory of critical line-replacement units (LRUs) is available at all major hubs or partner stations. Wherever a particular item happens not to be on stock, we will make sure that a shipment from the nearest warehouse is dispatch-ready within four hours from order reception.

Besides its long-standing reputation in the development of custom components, EME is renowned among our customers for our excellent MRO services. Through our reliable logistics partner Derco Aerospace, globally operating out of strategically located warehousing hubs, we are able to provide fast-response product support with 24/7/365 availability worldwide. In addition, we maintain EASA-approved repair stations in major hubs around the world to provide repair and overhaul services for all mechanical components and systems.